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Privacy policy

This privacy policy describes the personal information that we, i-Kao, Inc., and our subsidiaries (collectively, "i-Kao", "we", "us", and "our") collect about you, why we collect it, how we use it, and when we share it with third parties or unaffiliated service providers. This privacy policy covers our website (the “Site”) and our associated services and mobile applications. Our policy also describes your choices you can make about how we collect and use your information.

Our policy

If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the "last updated" date displayed above. If you do not agree to the new terms, you should stop using our websites/mobile apps or provide us with information.

If you have any questions about our privacy policy, please contact us as described in the section entitled,"How do I contact you?" section below.

What information do we gather about you?

We collect personal information directly from you.

The types of information we may collect include your name, email address, postal address, phone number, credit card or other payment information, age, location, and any other information you choose to provide. We also collect information from you automatically, including:

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product detail, purchase price, and transaction date.

Log Information: We collect information related to your access to and use of our website, including the type of browser you use, access times, pages viewed, your I.P. address, and the page you viewed before navigating to our website.

Device Information: We collect information about the computer or mobile device you use to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Information: We may derive the approximate location of your device from your I.P. address. We may also collect geolocation information from your device in accordance with your device settings.

Payment Information: When you make a purchase, we may collect identifiers such as your full name and billing address in connection with your purchase. After you place an order on our website, you will need to pay for the goods or services you have ordered. We share your personal information with third parties which process payment card transactions on our behalf.

Our third-party payment processors collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policies via their own website

Information Collected by Cookies and Similar Tracking Technologies: We may use tracking tools like browser cookies, flash cookies, pixels, and web beacons. Please see "How do we use browser and mobile-based cookies and other tracking technologies?" for more information.

How do we gather information?

We collect information directly from you including:

  • If you register an account with us
  • In connection with an online purchase
  • If you upload or share a photo or other digital content through one of our websites or mobile apps, or share content linking to any of our social media platforms
  • If you enroll in our loyalty program
  • If you participate in a contest, or promotion
  • If you return a product
  • If you contact us via e-mail or through our customer service
  • In connection with your interactions with us as a registered user of our website or mobile app
  • We may use tracking tools like browser cookies, flash cookies, pixels, and web beacons to collect information from you. Please see "How do we use browser and mobile-based cookies and other tracking technologies?" for more information.